MrLucky takes every member's privacy seriously. This policy transparently explains how we collect, use, store, and protect your personal data — so you can play with full confidence that your information is safe with us.
Privacy is not merely a legal obligation for us — it is a core value we uphold across every aspect of MrLucky's platform operations.
All data transmitted between your browser and MrLucky's servers is protected by 256-bit SSL encryption — the same standard used by leading Malaysian banking institutions including Maybank and CIMB.
Banking StandardsMrLucky never sells, rents, or trades members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — not to us as a business asset.
No Data SalesOnly MrLucky staff who require access to specific data for their job functions are permitted to view that information. All access is audited and continuously monitored.
Strict Internal ControlsYour MrLucky account is protected by two-factor authentication (2FA), ensuring that only you can access your account even if your password falls into the wrong hands.
2FA AvailableThe MrLucky Privacy Policy is designed to comply with applicable data protection requirements. We handle your personal data in accordance with legal standards and industry best practices.
Legal ComplianceYou have the right to request the deletion of your personal data from MrLucky's systems, subject to applicable legal requirements and minimum record retention policies. Requests are processed within 30 business days.
Right to ErasureMrLucky is committed to protecting the privacy of all members and users of our platform. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you use the MrLucky platform at mrlucky.asia.
This policy applies to all users of the MrLucky platform, including registered members, website visitors, and anyone who interacts with our services in any capacity. By registering an account or continuing to use the MrLucky platform, you agree to the collection and use of information as described in this Privacy Policy.
If you have any questions about how we handle your personal data, you can reach our support team at any time via live chat or email at support@mrlucky.asia. We aim to respond to all enquiries within 2 business days.
MrLucky collects various types of personal data depending on how you interact with our platform. This data falls under several main categories:
Your personal data is collected through several channels when you interact with the MrLucky platform. Understanding how this collection works helps you make more informed decisions about the information you share with us.
This is the primary way we collect your personal data — when you register a new MrLucky account, complete the KYC verification process, make a deposit or withdrawal, contact our customer support team, submit a feedback form, or participate in a customer satisfaction survey.
Each time you access the MrLucky platform, our systems automatically record certain technical information, including your IP address, device and browser type, pages visited, and time of visit. This data is used to ensure account security, detect suspicious activity, and improve the overall user experience.
The MrLucky platform uses cookies and similar tracking technologies to store your preferences, maintain login sessions, and analyse usage patterns. More information about cookies can be found in Section 7 of this Privacy Policy.
MrLucky uses the personal data we collect for the following purposes, all of which are necessary to deliver a safe, fair, and high-quality service to all members in Malaysia:
MrLucky does not sell, rent or trade your personal data to third parties for marketing purposes. However, there are limited situations where we need to share your data with certain parties in order to provide our services to you:
To process your deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the necessary transaction information will be shared with the respective payment processor. They are subject to their own privacy policies and confidentiality agreements with MrLucky.
MrLucky works with trusted third-party service providers for technical infrastructure, platform analytics, and security services. These providers are only permitted to use your data for the purposes specified in their agreements with MrLucky and may not use it for any other purpose.
MrLucky will disclose your personal data to authorities or law enforcement agencies if required by a valid court order, applicable legal obligations or to protect public safety in serious cases.
MrLucky implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or unintended disclosure.
MrLucky retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy. As a general rule, active account data is kept for the duration of your membership plus a minimum of 5 years to comply with anti-money laundering laws and financial record-keeping requirements. After this period, data that is no longer needed will be securely deleted from our systems.
The MrLucky platform uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small text files stored on your device when you visit our website.
There are several types of cookies used on the MrLucky platform, each serving a different purpose:
As a MrLucky member, you have certain rights regarding your personal data, which we take seriously and respect in full. These rights can be exercised at any time by contacting our support team.
These rights may be exercised at any time. Contact our support team and we will process your request within the stipulated timeframe.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 30 business days.
If your personal data is inaccurate or incomplete, you have the right to request a correction. Updates can be made through your account settings.
You may request the deletion of your personal data, subject to any applicable minimum record retention requirements under the law.
You may request that we restrict the processing of your data in certain circumstances while a dispute or review is in progress.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, should you wish to do so.
You may object to the processing of your personal data for direct marketing purposes at any time through your account settings or by contacting us.
You can opt out of marketing communications from MrLucky at any time via the unsubscribe link in our emails or through your account settings.
You have the right to a clear and straightforward explanation of how and why your data is used. Contact us with any questions.
The MrLucky platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18 under any circumstances.
If you believe a minor has registered an account or provided personal data to us without parental or guardian consent, please contact MrLucky's support team immediately at support@mrlucky.asia. We will take appropriate action, including closing the account in question and deleting all associated data as soon as possible once the investigation is complete.
MrLucky reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. The date of the most recent revision will always be displayed at the top of this document.
When we make significant changes to this Privacy Policy, we will notify you through one or more of the following methods:
Continued use of the MrLucky platform after any amendments to this Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree with any changes, you have the right to close your account and request the deletion of your personal data to the extent permitted by law.
If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal data by MrLucky, please contact us through the following channels:
For requests relating to your data protection rights — such as data access, correction, or deletion — please clearly state the type of request you are making and include sufficient information to verify your identity. This is a necessary security measure to ensure we only disclose or modify data to the correct individual.
A summary of the key points in MrLucky's Privacy Policy for your quick reference.
| Item | Details |
|---|---|
| Data Collector | MrLucky (mrlucky.asia) |
| Primary Purpose | Service provision, identity verification, payment processing, fraud prevention |
| Malaysian Payment Methods | Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, CIMB Clicks |
| Data Security | 256-bit SSL • Database encryption • 2FA • Regular audits |
| Third-Party Data Sharing | Not sold. Shared only with payment processors and when required by law |
| Retention Period | Membership lifetime + minimum 5 years for financial records |
| Right to Erasure | Available subject to minimum statutory retention requirements |
| Request Response Time | Enquiries: 2 business days • Right to request: 30 days |
| Children's Data | Not collected. The platform is intended exclusively for 18 years and above |
| Privacy Support | Support@mrlucky.asia • Live Chat 24/7 |
Your financial data is protected with the highest level of encryption. Only approved Malaysian payment methods are accepted on the MrLucky platform.
All transactions are protected by encryption 256-bit SSL • Financial data is not shared with third parties without necessity
Answers to the most frequently asked questions from MrLucky members on privacy and data protection.
Your Privacy is Fully Protected at MrLucky
This Privacy Policy should be read together with Terms & Conditions and page Responsible Gambling us. If you have any questions about privacy or how we handle your data, do not hesitate to reach out to the MrLucky support team, available 24 hours a day, 7 days a week via live chat or email at support@mrlucky.asia.
At MrLucky, we monitor player behaviour patterns not to sell data to third parties, but to identify players who may benefit from responsible gambling support. This data is used solely for player wellbeing and is never shared for marketing purposes. Responsible gambling tools such as deposit limits, wagering limits, and self-exclusion are available free of charge to all members.
If you feel that your gambling habits are affecting your life, please visit our Responsible Gambling us for guidance and support resources in Malaysia.
Now that you know how we protect your personal data, sign up with MrLucky today and enjoy over 3,000 slots, Sports Betting on Malaysia Super League, EPL, cricket, poker and more — with complete peace of mind that your privacy is fully protected.